Overview

This fast-growing, ambitious language service company serves the health insurance and life sciences sectors. Its management is forward-thinking and embraces technology to improve the company’s delivery of services.

Challenge

With a goal of growing the company from $20 million in annual revenue to $100 million in a competitive market with both domestic and foreign competition, how can increased automation be used to improve productivity and profitability? Despite embracing technology as part of the company’s DNA, implementing and rolling out new technologies to the production team has posed a challenge. Moreover, the management team’s time is already limited and given the cyclical nature of the company’s business, new initiatives can get derailed and progress halted.

LocFluent was able to implement an MT adoption plan for the company, including detailed training and work instructions so that the production team could run with the process.

Results

With detailed documentation LocFluent helped the company with a successful pilot project utilizing neural machine translation and leveraging the company’s existing automation built-in to their translation management system. With LocFluent has extensive’s experience working across teams, a deep understanding of the underlying technologies, and knowledge of the challenges that face project managers when adding machine translation to the production workflow. As a result, LocFluent was able to streamline the rollout of this strategic initiative and save the company valuable time and effort.